Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping address
• Payment Information: Credit/debit card details (processed securely through Shopify's PCI-compliant gateway)
• Order History: Products purchased, order dates, and transaction details
• Communication Data: Contact form submissions, email correspondence, and support inquiries
• Technical Data: IP address, browser type, device information, and website usage patterns

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate about orders, shipping, and delivery
• Provide customer support and respond to inquiries
• Send promotional emails and special offers (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Shopify (e-commerce platform), shipping carriers, payment processors
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure, PCI-compliant payment processing through Shopify
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Secure data storage and backup systems

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format
• Object: Object to certain types of data processing

To exercise these rights, contact us at contact@uaeprojectors.com

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for tax and accounting purposes.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred and processed in countries outside the UAE. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.